Last Updated: June 2025
The Salon Mid-City ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our salon, website, and SMS messaging services.
Information We Collect
We may collect the following types of information:
- Phone numbers — collected when you opt in to receive SMS notifications from our salon
- Name — provided when booking an appointment or contacting us
- Appointment information — date, time, and stylist associated with your visit
- Contact information — email address or phone number provided voluntarily
SMS Messaging Service
We operate an SMS notification service to alert stylists when their clients have arrived for appointments. By providing your phone number and opting in, you consent to receive text messages from The Salon Mid-City.
Message frequency: You will only receive messages relevant to your appointment or salon visit. Message and data rates may apply depending on your carrier.
Opt-out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one confirmation message and no further texts.
Help: Reply HELP to any message for assistance, or contact us directly at the information below.
How We Use Your Information
We use the information we collect to:
- Send SMS notifications to stylists when their clients arrive
- Manage and confirm appointments
- Communicate important updates about your visit
- Respond to your questions or requests
- Improve our services
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- Service providers: We use Twilio to facilitate SMS messaging. Twilio processes phone numbers solely to deliver messages on our behalf.
- Legal requirements: We may disclose information if required by law or to protect the rights and safety of our clients and staff.
No data selling: We will never sell your personal information or phone number to any third party for marketing purposes.
Data Retention
We retain your information only as long as necessary to provide our services. Phone numbers and appointment data are deleted upon request or when no longer needed for operational purposes.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of SMS communications at any time by replying STOP
- Contact us with any privacy-related questions or concerns
Data Security
We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
Questions about your privacy?
Reach out to us directly — we're happy to help.
3937 Toulouse Street, New Orleans, LA 70125